Privacy Policy

1. Introduction

Successifier ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer success platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account.
• Customer Data: Information about your customers that you input into the platform.
• Email Integration: If you connect your email (Gmail or Outlook), we access emails related to your customer communications to help you manage relationships.
• Usage Data: Information about how you use our platform.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and manage your customer success workflows
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience

4. Email Data Access

When you connect your Gmail or Outlook account, we request access to:

• Read your emails to display customer communications
• Send emails on your behalf when you compose messages in our platform
• Access your email address for identification purposes

We only access emails relevant to your customer management activities. We do not sell, share, or use your email content for advertising purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication mechanisms, and regular security assessments.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.

7. Third-Party Services

We may use third-party services that collect, monitor, and analyze data. These third parties have their own privacy policies addressing how they use such information.

8. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for email integration at any time
• Object to processing of your data
• Lodge a complaint with a supervisory authority

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@successifier.com