Your customer data is safe with us
Successifier is built with security at its core. SOC 2 Type II audited, GDPR compliant, and encrypted end-to-end.
SOC 2 Type II
Independently audited controls for security, availability, and confidentiality. Our SOC 2 Type II report covers all platform operations.
GDPR Compliant
Full compliance with the EU General Data Protection Regulation. Data Processing Agreements (DPA) available for all customers.
AES-256 Encryption
All data is encrypted at rest and in transit using AES-256, the same standard used by banks and government agencies.
Security practices
A comprehensive approach to protecting your data at every layer.
Infrastructure
- Hosted on AWS with multi-region redundancy
- Automated backups with point-in-time recovery
- DDoS protection and WAF (Web Application Firewall)
- Network segmentation and private VPC
- 99.9% uptime SLA for paid plans
Access Controls
- Role-based access control (RBAC)
- SSO/SAML support (Enterprise plans)
- Multi-factor authentication (MFA)
- Audit logs for all administrative actions
- IP allowlisting for API access
Data Protection
- AES-256 encryption at rest and TLS 1.3 in transit
- Data residency options (EU, US)
- Automated data retention policies
- Right to erasure and data portability
- Regular penetration testing by third parties
Operational Security
- Security awareness training for all employees
- Vulnerability management program
- Incident response plan with 24-hour SLA
- Secure development lifecycle (SDLC)
- Dependency scanning and code review
Need more details?
We are happy to share our SOC 2 report, complete a security questionnaire, or discuss your specific requirements.
Ready to make your CS team proactive?
Successifier is made by Successifier AB in Sweden. Book a call with our team at successifier.se to talk Customer Success and AI — or see Supportifier, our AI customer service platform.
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Get hands-on help from the team behind Successifier
Successifier is made by Successifier AB in Sweden. We work with customers through successifier.se and our AI customer service platform Supportifier.
Customer Success & AI consulting
Need help with churn, health scores, onboarding or expansion? The Successifier team helps companies set up Customer Success and put AI agents to work.
Supportifier — AI customer service platform
Help center, AI chat, a shared inbox with AI reply drafts and a knowledge base — built by the same team as Successifier.